8xbetPrivacy Policy

This page describes what data we collect when you use 8xbet and how we keep that data protected. We collect information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and detect fraud. We do not sell your information to third parties.

Our servers and data processors may be located outside your jurisdiction. When you use 8xbet, you consent to the transfer and storage of your personal data on servers and systems in multiple countries. We encrypt all data in transit and at rest using standard security protocols. We retain your identity and transaction records for the duration of your account and for a period afterward as required by applicable law.

This policy explains what we collect, how we use it, your rights, and how to contact us about your data.

What Data We Collect on 8xbet

When you register for 8xbet, we collect your email address, phone number, full legal name, national ID number, and date of birth. We ask for your permanent residential address and may request documents such as a utility bill or government-issued ID to verify your address. We collect payment-account details—if you deposit via DANA, we collect your e-wallet account identifier; if you use mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, we collect the relevant account or virtual-account number.

We record all wagering activity—every bet placed, every game session, every withdrawal request. We log your IP address, device type (Android phone, iPhone, desktop), browser type, and timestamps. We collect geolocation data (city-level, derived from IP) to comply with jurisdiction restrictions. If you contact our support team, we record those communications.

We do not intentionally collect sensitive personal data such as health information, biometric data, or financial data beyond payment accounts. If you voluntarily provide such information to our support team, we retain it only as long as necessary to address your enquiry.

How We Use Your Data on 8xbet

We use your data for seven main purposes. First, we verify your identity before you can withdraw funds—we cross-check your name, ID number, and address against reliable records. Second, we process deposits and withdrawals—we share your payment details with local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment to complete transactions. Third, we detect and prevent fraud—we monitor accounts for suspicious patterns such as rapid deposits and withdrawals, linked accounts, or betting patterns consistent with money laundering.

Fourth, we comply with legal requirements—we retain transaction records and may share data with government agencies, courts, and law-enforcement bodies if required by law. Fifth, we improve our service—we analyse wagering data to understand user behaviour and identify technical issues. Sixth, we communicate with you—we send account notifications, support responses, and system updates via email and SMS. Seventh, we enforce our terms—we suspend or close accounts found in violation of our rules and may forfeit balances.

We do not use your data for marketing purposes without your explicit consent. We do not sell or rent your personal information to third parties for their marketing use.

Third-Party Processors and Data Sharing on 8xbet

Our data processors include payment gateways (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), identity-verification services, and cloud hosting providers. We share only the minimum data necessary to complete each transaction. For example, when you deposit via local payment, we share your online payment account identifier with e-wallet to process the payment—we do not share your betting history or account balance with mobile banking.

Our cloud-hosting provider stores our databases, logs, and backups. Our provider is a third-party company and may access our systems to maintain them. We require all processors to sign data-processing agreements that bind them to confidentiality and security standards. If we discover that a processor has misused your data, we terminate the relationship and notify you if legally required.

Your Rights Regarding Your Data on 8xbet

You have the right to request a copy of all personal data we hold about you. Contact our support team with your request, and we provide your data in a readable format within 30 days. You have the right to request correction of inaccurate data—if your phone number is wrong, we correct it. You have the right to request deletion of your data in certain circumstances—for example, if your account is closed and your retention period has expired, we delete your personal information.

You have the right to object to our use of your data for certain purposes. For example, if you object to geolocation tracking, we may restrict your access to our platform. You have the right to lodge a complaint with a data-protection authority in your jurisdiction if you believe we have violated your privacy rights. We cooperate with these authorities and provide them with requested information.

Note that some data retention is required by law—for example, we must retain transaction records for anti-money-laundering purposes. We cannot delete data that is legally mandated to be retained.

Cookies and Tracking Technology on 8xbet

We use cookies—small text files stored on your device—to maintain your login session and remember your preferences. Session cookies expire when you close your browser. Persistent cookies remain for up to one year. We use cookies to track which pages you visit and how long you stay on each page—this helps us understand which features are used and which need improvement.

We use web beacons (small invisible images) and pixel tags to track email opens and clicks. If you receive a promotional email from 8xbet and open it, we record that you opened it. This helps us measure the effectiveness of our communications.

You can disable cookies in your browser settings, but doing so may impair your ability to log in or use certain features of 8xbet. We do not respond to "Do Not Track" signals because we do not have a standard mechanism to honour them.

Data Retention on 8xbet

We retain your account data (name, ID number, address) for the duration of your 8xbet account and for a minimum of five years after account closure. This period is required by anti-money-laundering regulations. We retain transaction records (deposits, withdrawals, bets placed) for the same period. We retain login logs (IP address, device type, timestamps) for one year. We retain support communications (emails, chat logs) for two years after the last interaction.

If you request account deletion before the mandatory retention period expires, we anonymise your data—we remove identifiers such as your name and ID number but retain transaction records in an anonymised form to meet legal requirements. We delete cookies and tracking data upon your request, though you may need to re-authenticate when you next log in.

Data Security on 8xbet

We encrypt all data in transit using TLS (Transport Layer Security). All data at rest is encrypted using AES-256. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing. We limit access to personal data to employees who need it to perform their job.

Despite these measures, no system is completely secure. If a security breach occurs, we notify affected users within 72 hours via email. We also notify relevant data-protection authorities and law-enforcement if required by law. We maintain cyber-liability insurance to cover costs associated with data breaches.

We do not store payment-card details on our servers. When you deposit via a card, the card number is processed directly by the payment gateway (your bank or QRIS provider) and is never retained by 8xbet.

Contact Us About Your Privacy on 8xbet

If you have questions about our privacy practices, wish to request access to your data, or want to exercise your rights, contact our support team using the channels listed on our About Us page. Include "Privacy Request" in your subject line. We respond to privacy requests within 30 days.

If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, or another location with a data-protection authority, you may lodge a complaint with that authority if you believe we have violated your privacy rights. We cooperate with these authorities.

We update this privacy policy periodically to reflect changes in our practices or legal requirements. We notify you of material changes via email or in-app notification. Your continued use of 8xbet following a policy change constitutes your acceptance of the updated policy.